Frequently Asked Questions

Q. Is there warranty on all your products and services?

A. Yes, 3 months unconditional warranty on all our services. Please enquire about your locks warranty requirements as most leading lock manufacturers give a 1 year warranty on there products, but some do differ.

Q. I have lost the keys to my lock, can you make me new keys without changing the lock?

A. Yes, through the use of our code key cutting machine. New keys can be made without the expense of a new lock.

Q. I've had my keys stolen, how can you make my house secure again?

A. A fully qualified locksmith can come to you and rekey the barrells of your locks, so that the old keys will no longer work.

Q. Can you make all my locks operate by the use of 1 key?

A. Yes, this is what a locksmith calls keyed alike locks, different lock manufacturers have different key profiles, so some locks may need be changed completely so they are all the same brand, where others may simply be re-keyed. The service technician will work out the easiest, cheapest method for you.

Q. My insurance company requires me to have deadlocks and window locks, do you supply and install these?

A. Yes, we have all types of deadlocks and window locks that can be installed to meet with your insurance company requirements, that will also suit your needs.

Q. I want to keep control of the amount of keys cut for my business, can you help?

A. Yes, through the use of a restricted key system. (See our products and services pages for details of how a restricted system can help you).

Q. What is master keying?

A. Master keying differs from keying alike, a master key can overide a series of differnet keys. Thus you can have a key that will only operate selected locks in a building and a master key that will work all locks.

Q. What is a restricted system?

A. A restricted key system allows the end user to monitor all keys. Once you install a restricted system only a person listed as an authorised signatory can have keys cut.

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